Frequently Asked Questions


Typically 6-8 weeks depending on your city permitting process. Most cities issue permit with 3-6 weeks once receiving building permit application. Once you approve project we have to generate engineering documents, product approvals, etc. to submit to city building department for their review process.
Depends on product type and what projects are in production at the time. Most systems usually require 1-3 weeks lead time once order is confirmed. Approximate Lead Times (May vary by material availability) Accordions: 3 - 5 Weeks Bahamas & Colonials: (White) 4 - 6 Weeks / (Custom Color) 5 - 7 Weeks Rolling Shutters: 4 - 6 Weeks Rolling Screens: 8 - 10 Weeks Clear Storm Panels: 10 - 21 Days Storm Panels: 10 - 21 Days Hurricane Fabric: 14 - 21 Days Impact Windows & Doors: 10 - 14 Weeks Knotwood Products: 21 - 31 Days
Non custom products may be returned within 30 days of purchase, in original condition and packaging for full refund or credit. Custom made fabricated products are NON returnable. Also, custom products can NOT be cancelled once order is confirmed.

Still No Luck ? We can help you

Create a ticket, we’ll get back to you as soon as possible.

Submit a Ticket